ORDER, PAYMENT, SHIPPING & RETURNS
Helpful details on placing your order, shipping times, tracking, returns, and refunds.
Orders
How do I place an order on Macsara Hair?
Simply choose your product, select the length, color, and quantity, then add it to your cart and check out.
Can I change my order after placing it?
Yes, but only before your order is processed or shipped. Please contact us as soon as possible.
How do I know if my order was successful?
You will receive an order confirmation email after your payment is completed.
What if I entered the wrong shipping address?
Please contact us right away. We can update it only if the order has not been shipped yet.
Will I receive an invoice for my order?
Yes. Your order confirmation email can be used as your purchase record.
Payment
What payment methods do you accept?
You can pay securely with a credit card or PayPal at checkout.
Is payment on your website secure?
Yes. Your payment is processed through secure checkout systems to help protect your information.
Why was my payment declined?
This can happen due to incorrect card details, bank restrictions, or insufficient funds. Please try again or use another payment method.
Can I use a discount code?
Yes. If you have a valid discount code, enter it at checkout before completing payment.
Can I combine multiple discount codes?
Usually only one discount code can be used per order unless stated otherwise.
Shipping
How long does shipping take?
Shipping time depends on your location and the product ordered. Please check our Shipping & Return page for estimated delivery times.
What should I do if my package is delayed?
Please check your tracking first. If the delay continues, contact our support team for help.
What happens if my package is returned to sender?
If a package is returned due to an incorrect address or failed delivery attempt, please contact us to arrange reshipment.
Can I ship to a PO box?
This depends on the shipping carrier and destination. Some orders may require a full street address.
Do you offer free shipping?
Yes. We offer free shipping worldwide on qualifying orders.
Returns
What is your return policy?
We accept returns on eligible items within the return period stated on our policy page.
What if I received the wrong item?
Please contact us with your order number and photos. We will help resolve the issue as quickly as possible.
What if my item arrives damaged?
Please contact us within 24 hours after delivery and send clear photos of the item and packaging.
How long does it take to receive a refund?
Once your return is approved and received, refunds are usually processed within a few business days.
Will I get a full refund?
Approved returns are refunded based on the condition of the item and the original order details.
